Terms

Scope

These terms apply to all Toetiie services and all purchases made through our webshop.

By booking an appointment or placing an order, you agree to these terms.

Prices and payment

All prices include VAT unless stated otherwise.

Payment is made through the payment method selected during booking or checkout.

Services and appointments

Planned times are estimates. Actual duration may vary based on contamination, materials, and vehicle condition.

You are responsible for providing correct booking details. Fees may apply for no-show or late cancellation.

Webshop, delivery and withdrawal

For consumers, online purchases generally include a statutory 14-day withdrawal period after delivery.

Some products may be excluded by law, for example sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

We provide specific conditions per product and in the return flow.

Warranty and complaints

You are entitled to statutory warranty. A product must perform as can reasonably be expected.

Complaints can be submitted through our contact page. We respond as quickly as possible and aim for a fair solution.

Liability

Our liability is limited to direct damage demonstrably caused by intent or gross negligence.

To the extent permitted by law, we are not liable for indirect or consequential damages or loss of profit.

Changes

We may update these terms. The most recent version is always available on this page.

Wijzigen en annuleren van afspraken

Een afspraak kan tot 48 uur vóór het geplande aanvangstijdstip kosteloos worden gewijzigd of geannuleerd. Bij wijziging of annulering binnen 48 uur vóór het geplande aanvangstijdstip kan de aanbetaling worden ingehouden en vindt terugbetaling daarvan niet automatisch plaats. Toetiie behoudt zich het recht voor om per situatie te beoordelen of verplaatsing, restitutie of een passende oplossing mogelijk is.